The short version: Credits never expire, so there's no pressure to use them. If you change your mind, unused credits from a pack can be refunded within 30 days. If a task fails, you get its credits back automatically. And if something on our end goes wrong, we'll make it right.
1. Failed tasks: automatic
If an app doesn't finish a task because of an error, its credits go back to your account right away. You'll see the refund in your dashboard's activity list. You don't need to do anything.
2. Credit packs
- Within 30 days of buying a credit pack, you can ask for a refund of the unused credits from that pack. We refund them at the price you paid per credit, to your original payment method.
- Credits you've already used aren't refundable. When you use credits, we count your free credits first, then your oldest purchased credits.
- After 30 days, purchased credits aren't refundable, but they never expire, so they stay in your account for whenever you need them.
3. Main Street plan
- You can cancel anytime from your dashboard ("Manage your plan and receipts"). Canceling stops future charges. Credits you've already received stay in your account.
- If you cancel within 7 days of a monthly charge and haven't used any of that month's credits, we'll refund that month's charge and remove those credits.
- We don't give partial refunds for the rest of a month after you've used some of its credits.
4. Custom app plans
- Custom app plans have a minimum term (3, 6 or 12 months). Monthly payments during the term aren't refundable, because they pay for building and running your app. The credits they add never expire.
- To end a plan early, you can pay out the rest of the term and keep your app through the end of the term, or stop paying and the app joins our public catalog, where you can keep using it with credits. See section 9 of our Terms.
- After the term, the plan works like the Main Street plan above.
5. Free credits
Welcome credits and other promotional credits are free, so they can't be refunded or exchanged for cash.
6. When something goes wrong on our end
If you were charged twice, charged the wrong amount, or a task used your credits but didn't give you a usable result because of a problem on our side, email us. We'll return the credits or refund the charge. This also applies if the spending cap didn't stop tasks the way it should have.
7. If we close your account or end the Service
If we close your account for any reason other than a violation of our Terms of Service, or if we shut down the Service, we'll refund all your unused purchased credits, no matter when you bought them.
8. How to ask for a refund
Email sales@hpcshare.com from your account email. Tell us what you bought and the date. We'll reply within 2 business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show them.
Please contact us before disputing a charge with your bank. We can usually fix things faster.
Contact
HPC Share LLC
sales@hpcshare.com