The short version: We collect only what we need to run your account, bill you, and follow up when you ask us to. We don't save what you type into the apps or what the AI writes back. We do save chats with Sam, our AI assistant, so we can follow up. We send that to our AI provider just long enough to do the work. We don't sell your information, and we don't use ad trackers.
This policy explains how HPC Share LLC ("we," "us") handles information when you use hpcshare.com and our apps (the "Service").
1. What we collect
- Account details: your email address, business name (if you give one), and your password. We store the password only in a scrambled (hashed) form that can't be turned back into the password.
- Credit history: a record of credits added and used: which app ran, how many credits, and when. This is what you see in your dashboard.
- Billing details: payments are handled by Stripe. Stripe collects your card details. We receive a customer ID, what you bought, and whether the payment went through. We never see your full card number.
- What you put into the apps: text, numbers, and photos (like receipts) you submit, and the AI's answers. We don't save these. They're sent to our AI provider to produce your answer and shown to you in your browser. If you choose to save something in an app, like an invoice or a sorted receipt, it's kept in your account until you delete it or close your account. If an error happens, part of the request may appear in our error logs so we can fix the problem. Those logs are kept by our hosting provider for a limited time.
- Chats with Sam, our AI assistant: when you chat with Sam on our site, we save the conversation and any details you share, like your name, business, email, phone number, and good times to reach you, so the owner can follow up and prepare for your meeting.
- Website chat assistant: if a business uses our website chat assistant on its own website, we store the chats its visitors have with the assistant, and any details visitors share, like their name, phone number, email, and what they need, in that business's HPC Share account so the business can follow up. The business decides what to do with those details. If you chatted with a business's assistant, contact that business about your information, or email us.
- Connection information: like every website, our hosting provider sees your IP address and basic browser details when you visit. To limit free tries, we store a scrambled (hashed) version of your IP address with a daily counter, and we delete it within a few days.
- Messages to us: if you email us, we keep the conversation so we can help you.
2. How we use it
- to run the Service: sign you in, run the apps, track your credits and spending cap;
- to process payments and keep tax and accounting records;
- to prevent abuse, like people making many accounts to collect free credits;
- to answer your questions and send important account notices;
- to fix problems and improve the Service.
We don't use what you put into the apps to train AI models.
3. Who we share it with
We don't sell your personal information, and we don't share it for advertising. We share it only with companies that help us run the Service, and only what they need:
- Cloudflare hosts the site and our database.
- Anthropic provides the AI. What you put into an app or say to Sam is sent to Anthropic to produce the answer. Anthropic handles it under its commercial terms, which don't allow it to train its models on that data.
- Stripe processes payments under its own privacy policy.
- Google provides the fonts on our pages, so your browser connects to Google's servers when a page loads. Google also hosts our email.
We may also share information if the law requires it, to protect our rights or someone's safety, or with a buyer if our business is sold. If our business is sold, this policy will still apply to your information.
4. Cookies
We use one cookie, and only to keep you signed in. It's removed when you sign out and expires after 30 days. We don't use advertising or tracking cookies.
5. How long we keep it
- Account details: until you ask us to delete your account.
- Credit and payment records: as long as we need them for tax and accounting, typically up to 7 years.
- Hashed IP counters for free tries: a few days.
- What you put into the apps: not saved, apart from short-term error logs, unless you choose to save it in your account. Saved items stay until you delete them or close your account.
- Chats with Sam: up to 12 months. Chats where you didn't leave contact details are deleted after 90 days.
- Website chat assistant chats: up to 12 months, or sooner if the business deletes them. Chats with our public demo: one day.
6. Your choices and rights
You can ask us to show you, correct, or delete your personal information at any time by emailing sales@hpcshare.com from your account email. We'll respond within 30 days. When we delete your account, we may keep payment records the law requires us to keep. Depending on where you live, such as California, you may have additional rights. We'll honor them, and we won't treat you differently for using them.
7. Security
We use encrypted connections (HTTPS), store passwords only in hashed form, and limit who can access our systems. No system is perfectly secure. If we learn of a breach that affects your information, we'll tell you as the law requires.
8. Children
The Service is for businesses and adults. It isn't meant for anyone under 18, and we don't knowingly collect information from children.
9. Changes
If we change this policy in a significant way, we'll tell you by email or on the site before the change takes effect.
10. Contact
HPC Share LLC
sales@hpcshare.com